FAQs

Do you accept insurance?

Yes, I currently accept Aetna, Blue Cross Blue Shield, Beacon Health Options, Magellan, Beacon Health Options, Tri-Care and United Healthcare.  Please check to see if I am in network with your insurance prior to scheduling an appointment and if you have a co-pay or required deductible.  This information will be needed for services billed to your insurance.

Are you a provider on my Employee Assistance Programs?

I’m currently an EAP provider for Magellan, Aetna, Behavioral Health Systems, Beacon Health Options, ESPYR, Military Source One, Morneau Shepell, and Workplace Solutions.  Please check with your employer to see who is your EAP counseling agency.  These are free, confidential support services offered through your employer for you and members of your immediate household.  I would recommend that you take advantage of this benefit first if possible.  

Can I pay out of pocket for services?

Absolutely, the full amount of the session is due at the time of service.

How much are sessions if self-pay?

$100 for a 50-minute session.

How long is each session?

Each session is 50 minutes.

How long will I need therapy?

There is no definitive answer to this question as it depends on the need of the client.  After the initial session, the therapist will recommend the duration and frequency of treatment for the two of you to discuss.

How often will I have sessions?

There is no definitive answer to this question as it depends on the need of the client.  In most cases, biweekly sessions are recommended and as progress occurs sessions may decrease to less frequency.  However, if weekly sessions are needed due to the presenting issue, this will be recommended for a brief time. 

What forms of payment do you accept?

We accept cash and credit/debit card.

Do you have a cancellation policy?

Yes, we require a 24hr notice if you need to cancel or reschedule. The full amount of your session will be charged for all appointments canceled without a 24hr notice.

Is therapy confidential?

Yes, however, there are a few exceptions:

If using your insurance, the insurance company is authorized to receive your records.

If there is suspicion of child abuse or neglect, this must be reported to the Department of Human Services.

If elder abuse is suspected, this must be reported to Adult Protective Services.

In Alabama, there is a duty to protect clients and citizens. If a client is a safety threat to themselves or others, then confidentiality can be broken to ensure the safety of all.

What if I have a crisis or emergency?

We are not immediately accessible outside of appointment times. If you experience an emergency, please call the Crisis Center Access Line at 1-800-273-8255 or 911, or visit your nearest Emergency Room so that you can get the immediate care and attention you need.

Do I have to have a diagnosis to use my insurance?

Yes, insurance requires services to be provided based on medical necessity which involves a diagnose condition.

Will my insurance pay for couples counseling?

Insurance will pay for services based on medical necessity. They will not pay for couples counseling that only addresses relationship issues. There would have to be an identified client within the couple with a diagnosable condition. The couple could then receive counseling.

Will my insurance pay for family counseling?

Yes, as long as there is an identified client with a diagnosable condition and it is medically necessary that they receive treatment. The family counseling sessions, however, must address the identified client’s issues using the family therapy treatment model.

What are your office hours?

My office hours cater to working adults and after school hours for adolescents, therefore I have counseling sessions in the evenings at 4 pm to 7 pm Mon-Thurs; first and third Saturdays 11 am to 4 pm.

Sonya W. Wilson, LPC

The content on this website is not intended to diagnose or treat, it is for informational purposes only.